Due to a persistent computer problem, about a month ago I scrapped the existing hard drive from which I was running Windows XP and reinstalled it from scratch on a hard drive in better condition. My Windows disc was up to Service Pack 2, and Windows Installer took a little while to catch up with the updates, while at the same time I was hunting down current drivers to get everything else working properly.
The big problem I've been having is successfully upgrading to Service Pack 3. Every time I've tried, the computer goes into a blue-screen-of-death reboot cycle until I start up in safe mode and restore the previous settings. I've been taking precautions such as shutting down virus and malware protection programs before the installation, but they don't seem to have any effect. Most of the advice I can find online assumes that the problem is caused by the Intel PPM driver - but this advice assumes that I'm using a non-Intel processor, which is not the case.
Today I tried filming the startup process through a camera so I could freeze-frame the blue screen and actually read it. Although some of the letters were a bit blurry due to the picture resolution, this is (almost certainly) the technical message I received:
STOP: 0x0000007E (0xC0000005, 0xF72E5A3B, 0xF7886324, 0xF7886020)
fltmgr.sys - Address F72E5A3B base at F720E000 Datestamp 4
(I'm less certain about the F-numbers on the second line, as they were more difficult to read)
Some further checking suggests that STOP: 0x0000007E translates as "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" and that 0xC0000005 translates as "STATUS_ACCESS_VIOLATION", indicating that "a memory access violation occurred."
This still doesn't really mean much to me and I've no idea what to do next. I would really like to get the software as up-to-date as possible as I'm hoping this will sort out some performance issues that weren't evident when the original (smaller and older) hard drive was fully functioning. I'm also becoming aware that some things I might like to do with the computer require a minimum of XP Service Pack 3.
So... any ideas?This entry was originally posted at http://jesusandrew.dreamwidth.org/117459.html. Please comment there using OpenID.